Contact information

Contact Information Policy
Total Eclipse of the Cart

Effective Date: 31/1/2025

At Total Eclipse of the Cart, we are committed to providing our customers with clear and accessible contact information to ensure a seamless shopping experience. This policy outlines how we collect, use, and protect your contact details when you engage with our retail platform.

1. Collection of Contact Information

We may collect contact information in the following ways:

  • When you create an account on our website

  • When you place an order

  • When you sign up for our newsletter or promotional emails

  • When you reach out to our customer support team

  • When you participate in surveys, contests, or promotions

The types of contact information we may collect include but are not limited to:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Any additional information voluntarily provided in communications

2. Use of Contact Information

We use the collected contact information for purposes such as:

  • Processing and fulfilling orders

  • Providing customer support and responding to inquiries

  • Sending order confirmations, shipping updates, and receipts

  • Delivering promotional offers, newsletters, and marketing materials (if subscribed)

  • Notifying customers about important changes, policy updates, or service interruptions

  • Conducting surveys and requesting feedback to improve our services

3. Protection of Contact Information

We prioritize the security of your personal information and implement measures to safeguard it, including:

  • Using encryption and secure payment gateways

  • Restricting access to personal data to authorized personnel only

  • Regularly updating our security practices to protect against unauthorized access or misuse

4. Sharing of Contact Information

We do not sell or rent your contact information to third parties. However, we may share it with:

  • Payment processors and financial institutions to complete transactions

  • Shipping and delivery services to fulfill orders

  • Marketing partners for sending promotions (only if consented)

  • Legal authorities when required by law

5. Customer Rights and Preferences

You have the right to:

  • Update or correct your contact information at any time by logging into your account

  • Unsubscribe from marketing emails via the opt-out link in our messages

  • Request the deletion of your contact information unless legally required to retain it

  • Contact us for any concerns about how your information is handled

6. How to Contact Us

If you have any questions about this policy or need assistance, you can reach us at:

Total Eclipse of the Cart
Email: j.pearce2022@outlook.com

We reserve the right to update this policy as needed. Please review it periodically for any changes.

Thank you for shopping with Total Eclipse of the Cart!